TERMS AND CONDITIONS
Welcome to Fisanza.com. These Terms and Conditions govern your access to and use of the website, including the purchase and review of products available on the platform.
By accessing, browsing, or using this site, you agree to be bound by all the terms outlined in this agreement. Please read these Terms and Conditions carefully before proceeding.
1. Acceptance of Terms
By using this Site, you confirm your acceptance of these Terms and our Privacy Policy. Fisanza reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Site. Continued use constitutes your acceptance of the revised terms.
2. Eligibility
You must be 18 years or older or under the supervision of a parent or guardian to use this Site. By using the Site, you warrant that you have the right, authority, and capacity to enter into this agreement.
3. Account Registration
To make purchases, you may need to register for an account. You agree to:
- Provide accurate and current information
- Maintain the confidentiality of your account credentials
- Accept responsibility for all activities that occur under your account
Fisanza reserves the right to suspend or terminate accounts found to be in breach of these terms.
4. Product Information & Availability
All products are described as accurately as possible. However, we do not guarantee that descriptions, colors, pricing, or other content are accurate, complete, or error-free.
- Product availability is subject to change without notice.
- We reserve the right to discontinue or modify products at any time.
5. Pricing, Payments & Billing
All prices are listed in Indian Rupees (INR) and include applicable GST unless specified otherwise.
- Prices are subject to change without prior notice.
- Payment must be made via accepted methods during checkout.
- By placing an order, you authorize us to charge your payment method for the total amount.
Fisanza uses secure third-party payment gateways. We do not store any payment information.
6. Order Processing & Shipping
- Orders are processed within 1–3 business days.
- Delivery time depends on the shipping method and destination.
- Estimated delivery time is 5–10 business days.
- Tracking details will be shared once the order is dispatched.
- Fisanza is not liable for delays caused by courier partners, natural disasters, or unforeseen events.
7. Cancellation, Returns & Refunds
Cancellations: Orders can be cancelled before dispatch through the ‘My Orders’ section.
Returns: We accept returns within 7 days of delivery under the following conditions:
- Item is unused, unwashed, and in original condition with tags intact
- Product is returned with original packaging
Non-returnable items: Customized products, clearance sale items, intimate wear, maternity and infant accessories, and jewellery are not eligible for return.
Refunds: Upon approval, refunds will be processed within 5–7 business days to the original payment method.
8. Exchange Policy
We offer exchanges for size-related issues on eligible items within 7 days of delivery. To request an exchange:
- Go to “My Orders,” select the item, and click “Request Return/Exchange”.
- Ensure the item is unused, unwashed and returned in its original condition with all tags intact.
Non-exchangeable items: Customized products, clearance sale items, intimate wear, maternity and infant accessories, and jewellery are not eligible for return.
Exchanges are subject to stock availability.
9. Intellectual Property
All content on fisanza.com—including text, logos, designs, graphics, and images—is the property of Fisanza and protected under intellectual property laws. Unauthorized use is strictly prohibited.
10. User Conduct
Users agree not to:
- Upload or transmit harmful, abusive, or illegal content
- Violate third-party rights or intellectual property
- Attempt to interfere with the Site’s operations or security
Violations may result in suspension or legal action.
11. Reviews, Comments & Submissions
By submitting reviews or feedback, you grant Fisanza the right to use, reproduce, and publish such content without limitation. You agree that your submissions do not violate any laws or third-party rights.
12. Promotions & Discount Codes
- Promotional offers are subject to terms specified in the campaign.
- Discounts cannot be combined unless stated.
- Fisanza reserves the right to modify or cancel promotions at any time.
13. Third-Party Links
Our Site may contain links to external websites. Fisanza is not responsible for the content or practices of third-party sites.
14. Limitation of Liability
To the maximum extent permitted by law, Fisanza shall not be liable for any indirect, incidental, or consequential damages arising out of the use of the Site or products purchased through the Site.
15. Indemnification
You agree to indemnify and hold harmless Fisanza, its directors, employees, and affiliates from any claims, damages, or expenses arising out of your use of the Site or breach of these Terms.
16. Termination of Access
Fisanza reserves the right to suspend or terminate access to the Site for any reason, including violation of these Terms.
17. Governing Law & Dispute Resolution
In case of any breach or dispute, you agree to notify Fisanza at legal@fisanza.com, allowing us at least 90 days to investigate and resolve the issue.
If the issue remains unresolved, you may serve a formal legal notice, clearly outlining the breach along with supporting documentation. Fisanza will then have an additional 90 days to respond or take appropriate action.
All disputes shall be governed by the laws of India and will be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal.
18. Contact Information
If you have any questions or concerns, please contact us:
Email: support@fisanza.com
Phone: [Insert Business Phone]
Address: Chakpachuria, Newtown, Rajarhat, Kolkata, 700135, India
Last updated: 01 May, 2025